VOLO Privacy Policy

Last updated: January 4 2023

Privacy Policy

Your privacy is very important to us. We have developed this privacy statement so that you understand how we collect, use, share and store your personal information.

This privacy statement applies to all websites, applications (“apps”) and products that display this privacy statement. If the VOLO website, application or product is linked to another privacy statement, that privacy statement will apply to your use of the website, application or product.

We reserve the right to change this privacy policy at any time for any reason. We will remind you of any changes by updating the “Revision Date” of this privacy policy. Any changes or modifications will take effect immediately after the updated privacy policy is posted on the website, and you waive the right to specific notifications for each change or modification. We recommend that you read this privacy policy regularly to stay current. If you continue to use the revised privacy policy after it has been posted, you will be deemed to understand, be bound by, and be deemed to have accepted any changes to the revised privacy policy.

We recommend that you read this privacy policy in its entirety to ensure that you are fully informed.

Collect your information

We can collect information about you in a number of ways. When you visit www.volo.com.hk, our servers capture the IP addresses, domain names and network identifiers of our users. In some countries, including those in the European Economic Area, this information may be considered personally identifiable information under applicable data protection laws. Aggregating this information measures the number of visits, the average time spent on the site, the pages viewed, and other similar usage information. We use this information to measure the use of our website and to improve the content of our website.

Email addresses and other personally identifiable information (such as first and last names, home or other physical addresses, phone numbers, and other similar information) are only available to visitors who voluntarily provide registered product purchases, newsletters and newsletters, sweepstakes, contests or other events In order to know the visitors of any available online interactive activity. You are under no obligation to provide us with any form of personal information, but if you refuse to do so, you may prevent you from using certain features of this website.

Use your information

Having accurate information about you enables us to provide you with a smooth, efficient and customized experience. Specifically, we may use the information collected about you through the website to:

          1.  contact the product owner for product recalls;
          2.  understand and use our website to make improvements;
          3.  redeem awards;
          4.  Respond to specific requests from visitors;
          5.  Parental consent of visitors who are under 18 years of age (or older than applicable in certain jurisdictions) if necessary;
          6.  Ask our visitors or their parents or guardians if necessary Provide any necessary notices;
          7.  Protect the security or integrity of our website when necessary;
          8.  Send you notifications and invitations about this website, our products or our members;
          9.  with our products Of authorized retailers and distributors jointly promote our products to you, and
          10. generally promote and sell our products and / or our affiliate products to you.

We may share your information with third parties who perform services on our behalf or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service and marketing assistance.

Processing of personal information

The legal basis for our collection and use of the above personal information will depend on the relevant personal information and the circumstances under which we collect personal information.

However, we generally collect your personal information only when:

          •  we need your personal information to sign a contract with you;
          • processing for our legitimate interests is not protected by your rights, For example, marketing tailored to you, or
          •  we agree with your marketing. In some cases, we may also have a legal obligation to collect personal information from you, or we may need this personal information to protect the vital interests of you or others.

If we ask you to provide personal information that meets legal requirements or contact you, we will clearly inform you at the relevant time and tell you whether you must provide your personal information (if you do not provide personal information, it may lead to consequences).

If we collect and use your personal information in accordance with our (or any third party’s) legitimate interests, these interests usually involve: operating our platform and communicating with you when necessary to provide you with our services and respond to your questions , Improve our platform, conduct marketing, or use it to detect or prevent illegal activity. We may also have other legal rights, and if appropriate, we will explain to you what these legal rights are in due course.

If you have questions or need further information about the legal basis on which we collect and use your personal information, please contact us using the contact details provided below.


We do not knowingly solicit or sell information to children under the age of 13 and if you know of any data collected from children under the age of 13 without the consent of your parents or guardians, we will delete that information as soon as possible. may.

Cookies and web beacons

We may use cookies, web beacons, tracking pixels on a website to help customize the website and improve your experience. “Cookies” are tiny data elements that a website can send to your browser, which can then be stored in your browser so we can identify you when you return. For more information on how we use cookies and similar tracking technologies, please see our Cookie Notice. Most browsers are set to accept cookies by default. You can delete or reject cookies, but please be aware that such actions may affect the usability and functionality of the website. You may not reject web beacons. However, by rejecting all cookies or modifying your web browser settings to notify you each time a cookie is posted, allowing you to accept or reject cookies one by one, they may become invalid.

Data from social networks

User information from social networking sites, including your name, social network username, location, gender, date of birth, email address, profile picture and public data of contacts (if you connect your account to such social networks) the Privacy policy for social networks / services. We do not control the privacy practices of such networks or services and are not responsible for them. You should review the privacy policies of such networks / services.

Data from ModeMaker App

When you create a Modemaker account, we ask you to provide your email address, name, country, date of birth, gender and password. Only an email address and password are required to create an account, other fields can be omitted. VOLO processes your email address because you use your email address and password to log in to your account. For this reason, the legal basis for processing your email address is VOLO’s legitimate interest in protecting the security of your account. VOLO also processes your email address, name, country, date of birth and gender in order to send you important information about VOLO products, applications or accounts, such as important security information or major changes to this privacy policy. To that end, the legal basis for processing your email address, name, country, date of birth and gender is the legitimate interest of VOLO, which can provide you with important security or other information about VOLO products, applications or accounts, Or material changes to this privacy policy.

Data from contests, giveaways and surveys

You may collect personal and other information on the website that you may provide when participating in contests or giveaways and / or answering surveys.

Your information security
We use administrative, technical and physical security measures to help protect your personal information. Although we have taken reasonable steps to protect the information you provide to us, please note that despite our efforts, no security measure is perfect or impervious. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, if you provide personal information, we cannot guarantee complete security.

We have procedures in place to handle any suspicious personal data breaches and will be required by law to inform you and any applicable regulatory authorities.

Retain your information

We will only retain your personal data for as long as necessary to meet the purposes for which we collected it, including for the purpose of meeting any legal, accounting or reporting requirements.

When we do not need a legitimate business to process your personal information, we delete or anonymize it, or, if it is not possible (for example, because your personal information is already stored in a backup file), we will store you securely Personal information and keep it separate from further processing until it can be deleted.

Third party services

This website may contain links to third-party websites and applications of interest to us. Once you leave these sites using these links, any information you provide to these third parties will not be protected by this privacy policy, and we cannot guarantee the privacy and security of your information. We are not responsible for the content or privacy and security practices and policies of any third party (including other websites, services or applications that may link to or from this website).

Data protection right

If you are a resident of the European Economic Area, or in some other cases, you have the following data protection rights, and you can contact us with the following details to exercise these rights:

The right to access, correct, update or request the deletion of your personal information.
The right to object to the processing of your personal information requires us to restrict the processing of your personal information or to request the portability of your personal information.
We will send you the right to opt out of advertising at any time. You can exercise this right by clicking the “unsubscribe” or “opt-out” link in the marketing email we send you. Additionally, you can contact us at any time during registration or by using the contact details provided below to indicate your marketing preferences for email, phone and post marketing.
If we have collected and processed your personal information with your consent, we have the right to withdraw your consent at any time. Withdrawing your consent will not affect the legality of any processing we perform prior to the withdrawal, nor will it affect the processing of your personal information for legitimate processing reasons other than consent.
We respond to all requests received by individuals who wish to exercise their data protection rights in accordance with applicable data protection laws.

You also have the right to complain to a data protection agency that we collect and use your personal information. For more information, contact your local data protection agency.

Changes to this privacy policy

We regularly review this privacy policy and may modify it from time to time. Please check back regularly for the latest version. We can provide a hard copy of this privacy policy upon request. If you do not agree with this policy, you should immediately stop using this website.

You can see when this privacy policy was last updated by looking at the “last updated” date shown at the top of this privacy policy.

If you have any questions or concerns about our use of your personal information, please send us an email to sales@volo.com.hk.